Your Questions, Answered

What is the shelf life of your chocolates?

Our bonbons and our White Chocolate, Pistachio & Raspberry bar have a shelf life of 3 months. Our Scottish Salted Caramel bonbon and Hazelnut Praline bar keep for 6 months. Every package is marked with a best-before date.

Because we use fresh Scottish cream and butter and only the ingredients each recipe needs, we recommend enjoying them sooner rather than later, while the flavours and textures are at their best.

Where do you source your chocolate from?

We use carefully selected Belgian chocolate from Callebaut, one of the world’s leading chocolate makers with a long heritage of chocolate craftsmanship.

We choose Callebaut for their commitment to quality, traceability, and more sustainable cocoa sourcing. Through initiatives that support cocoa farmers, responsible farming practices, and the future of cocoa-growing communities, they work to create a more sustainable chocolate industry.

Callebaut offers a wide range of chocolate couvertures, from intense dark chocolates with rich cocoa profiles to smooth milk and white chocolates, allowing us to carefully select the perfect balance of flavour, texture, and cocoa content for each of our products.

What is couverture chocolate and what makes it different to what I buy at the supermarket?

Couverture chocolate is a premium chocolate used by professional chocolatiers and pastry chefs. Unlike many standard chocolate bars, it is made with a higher proportion of cocoa butter and carefully selected cocoa ingredients, creating a smoother texture, better shine, and a more refined finish.

Is your packaging recyclable?

Yes. Our boxes are made of food-safe cardboard, the inserts that keep your chocolates secure are recyclable PET, and our cushion pads are plastic-free, recyclable and biodegradable. Our chocolate bar wrappers are recyclable too: they’re made from polypropylene.

Some products have a clear rigid lid instead of a cardboard one. These lids are made from rPET sourced from Prevented Ocean Plastic (POP): certified recycled plastic collected from coastal areas at risk of ocean plastic pollution. Understandably, it’s a cause close to our hearts here at North Coast Chocolate Company.

Once you’ve enjoyed your chocolates, please recycle the packaging. Every small action helps, and we’re grateful to be part of a greener future with you.

Do you offer personalised chocolates and corporate gifts?

Absolutely. We specialise in wedding favours and corporate events, and we love creating bespoke chocolates for special occasions, gifts, and events. Whether it’s a personalised flavour selection, custom packaging, or chocolates designed around a particular theme or event, we can work with you to create something truly unique. Please get in touch with our team to discuss your ideas and requirements.

Where should I keep my chocolates when they arrive?

We recommend that you store your chocolates in a slightly cooler environment (14–18 degrees) and preferably in a dark cupboard.

We do not recommend that you store our fresh products in the fridge as this will change the silky texture of the ganache. They’re still delicious chilled, but they’re at their best at room temperature.

My chocolates arrived damaged, what should I do?

Your chocolates matter to us as much as they do to you, so we take great care packing them to make sure they reach you in the same condition they left our kitchen.

If your chocolates are damaged, please email us at info@northcoastchocolatecompany.co.uk with photographic evidence of the damage to the chocolate and the packaging and we will be happy to resolve the issue. Please note that we may ask you to return your damaged product.

Why do my chocolates look a little different to the photos on your website?

We are a small family-run company and every single one of our chocolates is decorated by hand and made in small batches. The design on your chocolate may vary ever so slightly to our photos for this reason, but they will still have the same great taste!